Shipping & Returns



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the UK.  We aim to ship within 5 working days of receipt of order.  For those who wish to have items delivered Next Working Day, we can do this, but orders do need to be placed before 12pm.  Please call us to arrange a next day shipment of your item.  Prices will vary for this option.  

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Collection of your item is available to all customers and this is at our Buxton shop situated in our yard at Tin Man Scrap, Harpur Hill Ind Est, Buxton, Derbyshire SK17 9JL.  Please phone us to arrange for your item to be ready.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo. 

Shipping prices are displayed on each item.